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Chat InformationYou are now chatting with 'GeorgeG'
GeorgeG: Hello
GeorgeG: Thank you for joining us today! May I have your username to quickly locate your account?
powersellero: Hello. powersellero
GeorgeG: thank you
GeorgeG: Please hold on while I check your account
GeorgeG: thank you for waiting
GeorgeG: how can I assist you?
powersellero: So, my problem was at 54 turbo tournament. At 2-26 a.m client was disconnected. I wait about minute, see message "i cant reconnect, retry or exit".
powersellero: At 2-29 I log in , and see my finish at 2nd place. What happened?!
powersellero: Pokerstars client reconnect in 10 seconds!
GeorgeG: we have not had any reports on disconnection issues from our side
GeorgeG: the disconnection could be from your side as we had many players playing during the times mentioned
GeorgeG: I would kindly ask if you could check your internet connection as the issue could be coming from your side
powersellerorel@gmail.com: Really? All another poker clients reconnected back so fast. Not ongame...
GeorgeG: yes, we have not had any other players with disconnection issues
GeorgeG: you may need to check this with your internet provider
powersellerorel@gmail.com: Ok, in the same cases - how much time I have for reconnect?
GeorgeG: it depends on how fast your internet connection is
GeorgeG: if you have other programs running in the background when playing poker, please close them as this may slow down you internet connection and may disconnect you as well
powersellero: ping 2ms, download speed 92.25 mbps upload speed 92.84 mbps
GeorgeG: Please also make sure you do not have other programs running in the background when playing poker
powersellero: Really? In normal room I have about 3 minutes for reconnect. But not here...
GeorgeG: thank you for your feedback, we will use it to evaluate changes on our site
powersellero: Ang again disconnect
powersellero: But you see my messages here
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