Dear Customer,

We are writing to you as a current or former customer of BET24 because we have been informed by police authorities that they have arrested third party individuals who were in possession of unauthorised copies of personal customer information relating to various companies including BET24. The BET24 customer information was stolen from BET24 by means of illegal electronic access to our database, which is believed to have taken place in December 2009. We have no information to indicate any unauthorised access to our database or breach of our security systems since December 2009, and we have no reason to believe that accounts registered after 31 October 2009 are affected in any way.


FOR CUSTOMERS WITH ACCOUNTS REGISTERED AS AT 28 APRIL 2007, the stolen information comprises:

• a list of customer names, postal addresses, email addresses, dates of birth, BET24 account user names, BET24 account user ID numbers, BET24 account passwords and BET24 account balances, and, in some cases, telephone numbers and IP addresses.
• a second separate list of BET24 account user ID numbers, Bet24 account balances and parameters, customer payment card expiry dates, encrypted customer payment card numbers and encoded customer payment card types.

The encrypted payment card information has NOT to our knowledge been decrypted, and review by internet security specialists confirms that the level of encryption is very high. In addition, NO payment card security codes are stored on the BET24 database. The stolen information is so far known to have been used to access a limited number of customers’ BET24 accounts, third party accounts and personal email accounts. A small number of customers have alerted us to unauthorised activity on their BET24 accounts and we have fully reimbursed them for any financial loss incurred on their accounts. At the bottom of this letter, you will find the security advice and action points that we recommend you to follow immediately.


FOR CUSTOMERS WITH ACCOUNTS REGISTERED BETWEEN 28 APRIL 2007 & 31 OCTOBER 2009, the stolen information is more limited and comprises:

• a list of BET24 account user ID numbers, Bet24 account balances and parameters, customer payment card expiry dates, encrypted customer payment card numbers and encoded customer payment card types.

This stolen information does NOT include any personal details or passwords and is NOT therefore sufficient to enable access to accounts. Furthermore, we are not aware of any instances of illegal access to these accounts. The encrypted payment card information has NOT to our knowledge been decrypted, and review by internet security specialists confirms that the level of encryption is very high. In addition, NO payment card security codes are stored on the BET24 database. At the bottom of this letter, you will find the general security advice that we advise all BET24 customers to follow.

We are working closely with the police authorities to establish how the information was stolen, how it has been used, and which customers are affected.

We implemented a thorough security review in 2010, which included an audit by industry specialists and simulated hacker penetration tests, and we have further upgraded the security of our network. The BET24 passwords for all customers who had registered accounts as at 28 April 2007 were reset during 2010. We continue to monitor our systems and customer transactions constantly, and to upgrade our systems regularly.

Our customers are our number one priority and the security of your personal information is of paramount importance to us. Please contact our customer service support team by email at support@bet24.com if you have any questions relating to the above.

Yours sincerely,
Thomas Petersen, Chief Executive Officer